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    Using Cognitive Mapping to Represent and Share Users’ Interpretations in Technology Adaptation


    Kjærgaard, Annemette and Blegind Jensen, Tina (2012) Using Cognitive Mapping to Represent and Share Users’ Interpretations in Technology Adaptation. Proceedings of the New Frontiers in Management and Organizational Cognition Conference. ISSN 978-1-909561-01-4

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    Abstract

    An assumption implied by much of the literature in information systems (IS) research is that people’s interpretations of technology at an early stage of use influence the way in which the technology gets adapted in the organization. Despite this acknowledgment, little insight is provided of how these interpretations can be elicited and only few studies suggest methods for doing so. In this paper we address this opportunity by (i) introducing cognitive mapping as a method to inquire into people’s interpretations during technology adaptation; by (ii) highlighting how cognitive maps can serve as visual means of representation of these interpretations; and by (iii) discussing how the maps can be used to facilitate individual reflection and collective negotiation of technology adaptation. We illustrate the use of the cognitive mapping method by a case example of the introduction of an Electronic Patient Record (EPR) system. Our findings contribute to discuss the value of cognitive mapping as a facilitator of individual reflection and collective negotiation in relation to technology adaptation.

    Item Type: Article
    Keywords: Cognitive mapping; user interpretations; technology adaptation; methodology; healthcare; Managerial and Organizational Cognition;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 4053
    Depositing User: Professor Robert Galavan
    Date Deposited: 20 Dec 2012 15:43
    Journal or Publication Title: Proceedings of the New Frontiers in Management and Organizational Cognition Conference
    Publisher: National University of Ireland Maynooth
    Refereed: Yes
    URI:

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