Fallon, Helen and Connaughton, Laura
(2016)
Using a World Café to Explore New Spaces and
New Models for Front Line Services: A Case Study
from the Irish University Library Sector.
New Review of Academic Librarianship, 22 (1).
pp. 43-59.
ISSN 1740-7834
Abstract
World Cafe, sometimes termed Knowledge Cafe, is now an
established method of facilitating productive dialogue between
a group or groups of people around an issue that matters to the
group as a whole. Now a world movement, the methodology is
straightforward and uses conversation as a key process to
connect people, who may be from different organizations, age
groups, cultures, continents, and so forth. Cafe conversations
draw on the wisdom and creativity of the participants to explore
issues of concern to them and to confront real life challenges.
Following some background information and a brief review of
the literature relating to the World Cafe, this article presents a
case study of the application of the model to facilitate
discussion and learning around a topic of common concern,
frontline desk services, for 61 staff from 11 Irish academic
libraries at Maynooth University (MU) Library in October 2015.
This was part of a one-day staff development event: MU Library
Innovation Day. The application of the World Cafe methodology
is described. The results of the evaluation of the event are
presented and discussed. Actions and outcomes are provided.
Limitations of the case study are presented.
| Item Type: |
Article
|
| Keywords: |
World Cafe; staff
development; university
libraries; ireland; frontline
services; |
| Academic Unit: |
University Library |
| Item ID: |
7133 |
| Identification Number: |
https://doi.org/10.1080/13614533.2015.1126291 |
| Depositing User: |
Helen Fallon
|
| Date Deposited: |
21 Jun 2016 14:29 |
| Journal or Publication Title: |
New Review of Academic Librarianship |
| Publisher: |
Taylor & Francis (Routledge) |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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