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    Doing the right thing? HRM and the angry knowledge worker


    Cushen, Jean and Thompson, Paul (2012) Doing the right thing? HRM and the angry knowledge worker. New Technology, Work and Employment, 27 (2). pp. 79-92. ISSN 0268-1072

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    Abstract

    This paper explores the relationship between human resource (HR) practices, commitment, work and employment relations. Drawing on an in-depth ethnography of knowledge workers within a global, high-technology, knowledge-intensive firm, the paper offers a multidimensional understanding of structures of influence and of commitment that interact in distinctive ways to shape the employee experience. In examining the context and content of ‘best practice’ HR in a ‘celebrated’, leading-edge company, we have offered a more complex, grounded picture of the intent and outcome of commitmentseeking policies. The paper demonstrates that, contrary to mainstream and critical scholarship, skilled technical workers in knowledge-intensive firms can be uncommitted, angry and high performing at the same time.

    Item Type: Article
    Keywords: commitment; financialisation; HRM; identity; knowledge work; normative control;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 11234
    Identification Number: https://doi.org/10.1111/j.1468-005X.2012.00285.x
    Depositing User: Jean Cushen
    Date Deposited: 11 Oct 2019 16:57
    Journal or Publication Title: New Technology, Work and Employment
    Publisher: Blackwell Publishing Ltd
    Refereed: Yes
    URI:

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