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    Connecting societal issues, users and data. Scenario-based design of open data platforms


    Ruijer, Erna and Grimmelikhuijsen, Stephen and Hogan, Michael and Enzerink, Sem and Ojo, Adegboyega and Meijer, Albert (2017) Connecting societal issues, users and data. Scenario-based design of open data platforms. Government Information Quarterly, 34 (3). pp. 470-480. ISSN 0740-624x

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    Abstract

    Governments around the world make their data available through platforms but, disappointingly, the use of this data is lagging behind. This problem has been recognized in the literature and to facilitate use of open datasets, scholars have focused on identifying general user requirements for open data platform design. This approach however fails to take into account the variation of open data practices and specific contexts of usage. This study, therefore, argues that next to general requirements: we also need to collect context-specific user requirements for open data platforms. We take different societal issues as the starting point for open data platform design. To illustrate the value of this context-specific approach, we apply scenario-based design methodology in the Province of Groningen in The Netherlands. The results show that different scenarios result partly in similar but also partly in different user requirements, leading to a deeper and richer understanding of user requirements. We conclude that a context-specific approach thereby connecting data, users and societal issues can be used to guide government agencies and designers in efforts to develop open data platforms that actually meet the needs of citizens.

    Item Type: Article
    Keywords: Open data platform; User requirements; Scenario-based design; Societal issues;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 12846
    Identification Number: https://doi.org/10.1016/j.giq.2017.06.003
    Depositing User: Adegboyega Ojo
    Date Deposited: 01 May 2020 10:27
    Journal or Publication Title: Government Information Quarterly
    Publisher: Elsevier
    Refereed: Yes
    URI:

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