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    Service capabilities within open innovation Revisiting the applicability of capability maturity models


    Carroll, Noel and Helfert, Markus (2015) Service capabilities within open innovation Revisiting the applicability of capability maturity models. Journal of Enterprise Information Management, 28 (2). pp. 275-303. ISSN 1741-0398

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    Abstract

    Purpose – Open innovation is an emerging paradigm which exposes organisations to networked capabilities and competencies though collaboration relationships. The traditional view of the organisational environment raises concerns regarding the mismatch in the methods used to assess business value and understanding service process maturity. The purpose of this paper is to address this gap. Design/methodology/approach – This paper employs a systematic literature review to present a state-of-the-art literature review with particular focus on the applicability of capability maturity models (CMM) within an open innovation context. Findings – The authors present a conceptual account of our research developments and build on the state-of-the-art which bridges open innovation and CMM. The authors provide a comprehensive discussion on the literature and challenge the applicability of individual organisations evolving through maturity stages. The authors identify a significant gap in the emergence of open innovation and CMM and present a service capability sourcing model (SCSM) to bridge these two research areas. Practical implications – Unpacking the nature of service capabilities allows us to understand the primary components of value co-creation and their contribution towards service maturity within an open service innovation environment. The authors verify the explanation model using a cloud computing scenario within an open service innovation environment. Originality/value – The contribution of this paper is an explanation model of an open service innovation environment through our SCSM. Though an open innovation perspective, the authors examine the nature of service capabilities and the suitability of traditional CMM in a modern service context

    Item Type: Article
    Keywords: Open innovation; Value creation; Capability maturity models; Service capabilities; Service capability sourcing model;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 12856
    Identification Number: https://doi.org/10.1108/JEIM-10-2013-0078
    Depositing User: Markus Helfert
    Date Deposited: 06 May 2020 10:12
    Journal or Publication Title: Journal of Enterprise Information Management
    Publisher: Emerald publishing ltd.
    Refereed: Yes
    URI:

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