Helfert, Markus
(2009)
Challenges of business processes management in healthcare: Experience in the Irish healthcare sector.
Business Process Management Journal, 15 (6).
pp. 937-952.
ISSN 1463-7154
Abstract
Purpose – The purpose of this paper is to outline a framework for analyzing healthcare process
management projects. By using this framework, it seeks to analyze a system implementation in Ireland.
The system aims to standardize healthcare human resource and payroll for the Irish healthcare sector.
Design/methodology/approach – A popular system and business process implementation is
analyzed in Ireland. The research intends to use this case scenario to identify success and failure,
which in turn forms the basis to propose a conceptual reference method for introducing healthcare
process management.
Findings – The healthcare sector has shown that it has, compared with other sectors, a relatively
underdeveloped information system structure. In this context, the importance of reducing healthcare
costs and streamlining workflows, processes, and care pathways is ever more seriously recognized.
However, despite the importance of process management, currently, internationally very few
guidelines are provided for introducing healthcare process management in hospitals.
Practical implications – The paper provides a good example of a large-scale, nation-wide
business process management (BPM) project; shows the different facets of BPM success factors; and
helps to raise awareness for both managerial factors and domain-inherent, structural, and content
factors.
Originality/value – The analysis revealed some interesting results. The reasons for failure in
healthcare are rather more content and structural in nature than solely project management issues.
| Item Type: |
Article
|
| Keywords: |
Case studies; Human resource management; Information systems; Project management;
Public administration; Ireland; |
| Academic Unit: |
Faculty of Social Sciences > School of Business |
| Item ID: |
12867 |
| Identification Number: |
https://doi.org/10.1108/14637150911003793 |
| Depositing User: |
Markus Helfert
|
| Date Deposited: |
12 May 2020 09:57 |
| Journal or Publication Title: |
Business Process Management Journal |
| Publisher: |
Emerald |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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