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    Methods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project


    Pedell, Sonja and Keirnan, Alen and Friday, Gareth and Miller, Tim and Mendoza, Antoinette and Lopez-Lorca, Antonio and Sterling, Leon (2017) Methods for Supporting Older Users in Communicating Their Emotions at Different Phases of a Living Lab Project. Technology Innovation Management Review, 7 (2). pp. 7-19. ISSN 1927-0321

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    Abstract

    In this article, we focus on living lab methods that support the elicitation of emotions – a key success factor in whether a design solution will be accepted and taken up over the long term. We demonstrate the use of emotional goal models to help understand what is relevant for a target user group in the early phases of design. We promote animations and storyboards to envision the context of use and to gain an understanding of how design ideas can integrate into people’s lives. For the evaluation of ideas and to further understand user needs, we show how technology probes facilitate natural interactions with a suggested solution concept. All methods have in common that they enable older adults without design or development experience to participate in the design process and work towards a meaningful solution by helping to communicate feelings and goals that are often hard to define. Lastly, we present a process model that demonstrates our emotion-led design toolkit at various phases of a living lab process.

    Item Type: Article
    Additional Information: Technology Innovation Management Review is published under a Creative Commons Attribution 3.0 Unported License ( https://creativecommons.org/licenses/by/3.0/). Authors retain full copyright to their individual works. We would like to thank both the Smart Services CRC and the The Australian Research Council (DP160104083) for partial funding of the research. We also extend a big thank you to all our participants for sharing their experiences and providing input into the design process.
    Keywords: aging well; co-design methods; emotion-led design; expressing emotions; Living lab; personal alarm systems;
    Academic Unit: Faculty of Social Sciences > Design Innovation
    Item ID: 9144
    Depositing User: Alen Keirnan
    Date Deposited: 15 Jan 2018 15:22
    Journal or Publication Title: Technology Innovation Management Review
    Publisher: Talent First Network (Carleton University)
    Refereed: Yes
    URI:

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