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    Service Provisioning: Insights in a digital business context


    Crowley, Catherine (2018) Service Provisioning: Insights in a digital business context. White Paper. Innovation Value Institute, Maynooth.

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    Abstract

    This position paper presents an overview of key insights in relation to the provisioning of IT services in the digital business context. These insights, as derived from relevant academic and practitioner literature and engagement with patrons and members of the Innovation Value Institute (IVI) global consortium, have informed the development of IVI’s IT-CMF Service Provisioning (SRP) Critical Capability (CC). Additionally, changes to the SRP CC improve the alignment of the capability with the ISO 20000 standard and the ITIL framework. They also reflect digital changes such as the virtualization, automation, and orchestration of IT infrastructure, and support the growing prevalence of Agile and DevOps approaches [1].

    Item Type: Monograph (White Paper)
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Item ID: 9626
    Depositing User: IVI Editor
    Date Deposited: 04 Jul 2018 08:31
    Publisher: Innovation Value Institute
    URI:

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