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    Rethinking the role of users in ICT design: Reflections for the internet


    Kerr, Aphra and De Paoli, Stefano and Storni, Cristiano (2009) Rethinking the role of users in ICT design: Reflections for the internet. In: COST298 The Good, The Bad and The Challenging. The user and the future of information and communication technologies, 13-15 May 2009, Copenhagen, Denmark.

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    Abstract

    This paper reports on work from an interdisciplinary project exploring the design of future telecommunications services, networks and applications, particularly focusing on the Internet1. A starting point for this work is our contention that users and technology are co-constructed in the design process and that in some cases it is difficult to distinguish between designers and users since users may play a variety of roles. Some academics argue that the future of the Internet depends on controlling and limiting what users do. Others argue that the future of the Internet will depend on maintaining its openness and enabling users. In our project we seek to critically explore these assertions and empirically examine the role of the user in internet design. This paper outlines some key concepts and presents two case studies to support our approach.

    Item Type: Conference or Workshop Item (Paper)
    Keywords: User; designer; co-construction; innovation; technology; Internet;
    Academic Unit: Faculty of Social Sciences > Research Institutes > Maynooth University Social Sciences Institute, MUSSI
    Faculty of Social Sciences > Sociology
    Item ID: 12729
    Depositing User: Dr. Aphra Kerr
    Date Deposited: 01 Apr 2020 14:14
    Refereed: Yes
    Funders: Higher Education Authority (HEA)
    URI:

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