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    Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth


    Antonesa, Mary and Murphy, Elizabeth (2008) Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth. SCONUL Focus (43). pp. 60-63.

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    Abstract

    Patterns of academic library use and users needs and expectations have been changing in response to developments in education, technology and libraries in general. In line with its strategic plan and taking account of user feedback and statistics, the John Paul II Library reviewed its front-line services in 2007. This article outlines the review process and the implementation of changes that took place as a result.

    Item Type: Article
    Keywords: front-line service delivery; academic libraries
    Academic Unit: Faculty of Social Sciences
    University Library
    Item ID: 1043
    Depositing User: Elizabeth Murphy
    Date Deposited: 10 Sep 2008
    Journal or Publication Title: SCONUL Focus
    Publisher: SCONUL
    Refereed: No
    URI:
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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