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    Social interaction and volunteer satisfaction: an exploratory study in primary healthcare

    Zappa, Paola and Zavarrone, Emma (2010) Social interaction and volunteer satisfaction: an exploratory study in primary healthcare. International Review of Economics, 57 (2). pp. 215-231. ISSN 1865-1704

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    This research investigates the relationship between social interaction amongst volunteers working for non-profit organizations and their satisfaction with what they are doing. Drawing on the literature on social capital, we apply social network theories so as to represent various kinds of interaction. We then specify a CATREG model to pick up the effects of goal-specific social capital on volunteer satisfaction. We test our hypotheses on a population of 100 volunteers in a non-profit organization. The empirical evidence we collect reports that benefits of co-working relationships, like the opportunity to acquire competences or the involvement in decision making, affect levels of satisfaction more than any outcomes of solidarity interaction.

    Item Type: Article
    Keywords: Volunteer satisfaction; Social interaction; Social capital; Social network analysis; Sociology of Economics; Discrete Regression and Qualitative Choice Models, Discrete Regressors, Proportions, Probabilities; Safety, Job Satisfaction, Related Public Policy; Nonprofit Institutions, NGOs. Social Entrepreneurship;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 11296
    Identification Number:
    Depositing User: Paola Zappa
    Date Deposited: 16 Oct 2019 11:31
    Journal or Publication Title: International Review of Economics
    Publisher: Springer
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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