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    A review of quality frameworks in information systems

    Helfert, Markus and Pham Thi, Thanh Thoa (2007) A review of quality frameworks in information systems. In: Lecture Notes in Informatics. Gesellschaft für Informatik, Bonn, pp. 200-214.

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    Quality is a multidimensional concept that has different meanings in different contexts and perspectives. In the domain of Information system, quality is often understood as the result of an IS development process and as the quality of an IS product. Many models and frameworks have been proposed for evaluating IS quality. However, as yet there is not a commonly accepted framework or standard of IS quality. Typically, researchers propose a set of characteristics, so-called quality factors contributing to the quality of IS. Different stakeholders' perspectives are resulting in multiple definitions of quality factors of IS. For instance, some approaches are based on the IS delivery process for the selection of quality factors; while some other approaches do not clearly explain the rationale of their selection. Moreover, often relations or impacts among selected quality factors are not taken into account. Quality aspects of information are frequently considered isolated from IS quality. The impact of IS quality on information quality seems to be neglected in most approaches. Our research aims to incorporate these levels, by which we propose an IS quality framework based on IS architecture. Considering user and IS developer's perspectives, different quality factors are identified for various abstraction levels. Besides, the presentation on impacts among different quality factors helps to retrieve the root cause of IS defects. Thus, our framework provides a systematic view on quality of information and IS.

    Item Type: Book Section
    Additional Information: This paper was presented at Information Systems Technology and its Applications 6th International Conference ISTA`2007, May 23-25 2007, Kharkiv, Ukraine
    Keywords: information system; quality framework; quality factor; different quality factor; root cause; so-called quality factor; multidimensional concept; delivery process; developer perspective; different context; quality aspect; multiple definition; different meaning; various abstraction level; many model; systematic view; development process; information quality; different stakeholder perspective; considering user;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 12094
    Depositing User: Markus Helfert
    Date Deposited: 07 Jan 2020 17:35
    Publisher: Gesellschaft für Informatik
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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