Carroll, Noel and Helfert, Markus
(2015)
Service capabilities within
open innovation
Revisiting the applicability of capability
maturity models.
Journal of Enterprise Information Management, 28 (2).
pp. 275-303.
ISSN 1741-0398
Abstract
Purpose – Open innovation is an emerging paradigm which exposes organisations to networked
capabilities and competencies though collaboration relationships. The traditional view of the organisational
environment raises concerns regarding the mismatch in the methods used to assess business value and
understanding service process maturity. The purpose of this paper is to address this gap.
Design/methodology/approach – This paper employs a systematic literature review to present a
state-of-the-art literature review with particular focus on the applicability of capability maturity
models (CMM) within an open innovation context.
Findings – The authors present a conceptual account of our research developments and build on the
state-of-the-art which bridges open innovation and CMM. The authors provide a comprehensive
discussion on the literature and challenge the applicability of individual organisations evolving through
maturity stages. The authors identify a significant gap in the emergence of open innovation and CMM
and present a service capability sourcing model (SCSM) to bridge these two research areas.
Practical implications – Unpacking the nature of service capabilities allows us to understand the
primary components of value co-creation and their contribution towards service maturity within an
open service innovation environment. The authors verify the explanation model using a cloud
computing scenario within an open service innovation environment.
Originality/value – The contribution of this paper is an explanation model of an open service
innovation environment through our SCSM. Though an open innovation perspective, the authors examine
the nature of service capabilities and the suitability of traditional CMM in a modern service context
Item Type: |
Article
|
Keywords: |
Open innovation; Value creation; Capability maturity models; Service capabilities;
Service capability sourcing model; |
Academic Unit: |
Faculty of Social Sciences > School of Business |
Item ID: |
12856 |
Identification Number: |
https://doi.org/10.1108/JEIM-10-2013-0078 |
Depositing User: |
Markus Helfert
|
Date Deposited: |
06 May 2020 10:12 |
Journal or Publication Title: |
Journal of Enterprise Information Management |
Publisher: |
Emerald publishing ltd. |
Refereed: |
Yes |
URI: |
|
Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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