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    Contextual Factors Influencing Perceived Importance and Trade-offs of Information Quality

    Fehrenbacher, Dennis Dominique and Helfert, Markus (2012) Contextual Factors Influencing Perceived Importance and Trade-offs of Information Quality. Communications of the Association for Information Systems, 30. pp. 111-126. ISSN 1529-3181

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    With the ever-increasing importance of information quality (IQ), research focuses mainly on two approaches, criteria and assessment. Researchers developed a number of frameworks, criteria lists, and approaches for assessing and measuring IQ. Several studies confirm that IQ is a multi-criteria concept, and its evaluation should consider different aspects. However, research and discussions with practitioners indicate that assessing and managing IQ in organizations remains challenging. Despite the subjective character of quality, foremost frameworks and assessment methodologies do not often consider the context in which the assessment is performed. Trade-offs between criteria are often not considered in most frameworks despite strong evidence in the literature that suggests trade-off relations exist. Underlying a user-centric view, this study analyses the importance of selected contextual factors and their impact on IQ criteria. Empirical data are gathered using a questionnaire approach. Results suggest significant context impacts and show that the perceived importance of information quality criteria changed over the last decade. Information and communication technology, available resources, the user role, the department, and the type of information systems influence respondents’ perception of IQ. These factors are incorporated in a context-oriented IQ research framework.

    Item Type: Article
    Keywords: information quality; data quality trade-offs; context-oriented; data quality perceptions; data quality frameworks;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 12861
    Identification Number:
    Depositing User: Markus Helfert
    Date Deposited: 06 May 2020 10:21
    Journal or Publication Title: Communications of the Association for Information Systems
    Publisher: Association for Information Systems
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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