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    Information quality management: review of an evolving research area

    Levis, Mary and Helfert, Markus and Brady, Malcolm (2007) Information quality management: review of an evolving research area. ICIQ'07.

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    The importance of quality is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of quality management that have gained popularity during the last decades: Total Quality Management (TQM) and Information Quality Management (IQM). The goal of this study is to illustrate the links between TQM and IQM. We will trace the roots of Information Quality to the Total Quality philosophy of the quality gurus that gained popularity in the 1960’s and show how TQM underpins IQM. We also suggest that IQM is coming of age and a new research area in its own right.

    Item Type: Article
    Keywords: Information Quality Management; Data Quality; Total Quality Management;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 12872
    Depositing User: Markus Helfert
    Date Deposited: 12 May 2020 10:38
    Journal or Publication Title: ICIQ'07
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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