Young, Gareth and Kitchin, Rob (2020) Creating design guidelines for building city dashboards from a user's perspectives. International Journal of Human-Computer Studies, 140 (102429). ISSN 1071-5819

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Abstract

City dashboards are increasingly becoming a tool of urban management and governance, used by administrations to monitor key urban metrics and the performance of services and policy. To date, however, there has been little research done from a users perspective of what constitutes a good or bad city dashboard and to establish essential user-centered design principles. In this foundational study, we examine four city dashboards with respect to their design, content, usability, and utility as experienced by existing dashboard users. The study presented was undertaken using a protocol analysis that elicited verbal reports through concurrent think-aloud sessions. In addition, critical incident technique procedures were followed to collect interaction data of critical significance to the users. A content analysis was then conducted on transcripts from these sessions. The research identified specific areas of concern to current dashboard users and led to the creation of new and informed guidelines for producing a dashboard system for Dublin, Ireland.

Item Type:	Article
Additional Information:	© 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/BY/4.0/). Cite as: Gareth W. Young, Rob Kitchin, Creating design guidelines for building city dashboards from a user's perspectives, International Journal of Human-Computer Studies, Volume 140, 2020, 102429, ISSN 1071-5819, https://doi.org/10.1016/j.ijhcs.2020.102429. (https://www.sciencedirect.com/science/article/pii/S1071581920300331)
Keywords:	City dashboards; Human-Centered design; Smart cities; Design guidelines;
Academic Unit:	Faculty of Social Sciences > Geography Faculty of Social Sciences > Research Institutes > Maynooth University Social Sciences Institute, MUSSI Faculty of Science and Engineering > Research Institutes > National Centre for Geocomputation, NCG
Item ID:	14923
Identification Number:	https://doi.org/10.1016/j.ijhcs.2020.102429
Depositing User:	Prof. Rob Kitchin
Date Deposited:	14 Oct 2021 16:35
Journal or Publication Title:	International Journal of Human-Computer Studies
Publisher:	Elsevier
Refereed:	Yes
URI:	Publisher
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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