MURAL - Maynooth University Research Archive Library

    Creating design guidelines for building city dashboards from a user's perspectives

    Young, Gareth and Kitchin, Rob (2020) Creating design guidelines for building city dashboards from a user's perspectives. International Journal of Human-Computer Studies, 140 (102429). ISSN 1071-5819

    Download (6MB) | Preview

    Share your research

    Twitter Facebook LinkedIn GooglePlus Email more...

    Add this article to your Mendeley library


    City dashboards are increasingly becoming a tool of urban management and governance, used by administrations to monitor key urban metrics and the performance of services and policy. To date, however, there has been little research done from a users perspective of what constitutes a good or bad city dashboard and to establish essential user-centered design principles. In this foundational study, we examine four city dashboards with respect to their design, content, usability, and utility as experienced by existing dashboard users. The study presented was undertaken using a protocol analysis that elicited verbal reports through concurrent think-aloud sessions. In addition, critical incident technique procedures were followed to collect interaction data of critical significance to the users. A content analysis was then conducted on transcripts from these sessions. The research identified specific areas of concern to current dashboard users and led to the creation of new and informed guidelines for producing a dashboard system for Dublin, Ireland.

    Item Type: Article
    Additional Information: © 2020 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license ( Cite as: Gareth W. Young, Rob Kitchin, Creating design guidelines for building city dashboards from a user's perspectives, International Journal of Human-Computer Studies, Volume 140, 2020, 102429, ISSN 1071-5819, (
    Keywords: City dashboards; Human-Centered design; Smart cities; Design guidelines;
    Academic Unit: Faculty of Social Sciences > Geography
    Faculty of Social Sciences > Research Institutes > Maynooth University Social Sciences Institute, MUSSI
    Faculty of Science and Engineering > Research Institutes > National Centre for Geocomputation, NCG
    Item ID: 14923
    Identification Number:
    Depositing User: Prof. Rob Kitchin
    Date Deposited: 14 Oct 2021 16:35
    Journal or Publication Title: International Journal of Human-Computer Studies
    Publisher: Elsevier
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

    Repository Staff Only(login required)

    View Item Item control page


    Downloads per month over past year

    Origin of downloads