Young, Gareth William and Kitchin, Rob and Naji, Jeneen (2021) Building City Dashboards for Different Types of Users. Journal of Urban Technology, 28 (1-2). pp. 289-309. ISSN 1063-0732

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Abstract

City dashboard websites are a common modality for bringing open-government philosophies into the public domain. Yet, there has been little research concerning the optimum design for city dashboards that takes account of users’ expectations and skills. Indeed, there has been minimal exploration of user-centered design (UCD) to improve the usability and utility of smart city technologies in general. This study sought to conduct a user evaluation analysis to inform a UCD approach to city dashboards. Interviews with different types of users were conducted that applied a protocol analysis to gain insight into user perspectives and experiences of city dashboards. Along with critical incident technique procedures, interaction data of critical significance to the user was collected and a content analysis was conducted. These qualitative data were used to determine representations of users, as identified through observed behaviors, attitudes, needs, and goals. Targeted-scope user experience personas for the design process were then constructed to represent and build empathy towards three potential users of city dashboard systems: novices, end-users, and advanced users. The collected user requirements and the personas formulated are underpinning the re-design of an existing city dashboard.

Item Type:	Article
Additional Information:	Cite as: Gareth W. Young, Rob Kitchin & Jeneen Naji (2021) Building City Dashboards for Different Types of Users, Journal of Urban Technology, 28:1-2, 289-309, DOI: 10.1080/10630732.2020.1759994
Keywords:	City dashboards; smart cities; user requirements; user models; user-centered design;
Academic Unit:	Faculty of Arts & Humanities > Research Institutes > Maynooth University Arts and Humanities Institute Faculty of Arts & Humanities > School of English, Media & Theatre Studies > Media Studies Faculty of Science and Engineering > Research Institutes > National Centre for Geocomputation, NCG Faculty of Social Sciences > Geography Faculty of Social Sciences > Research Institutes > Maynooth University Social Sciences Institute, MUSSI
Item ID:	15480
Identification Number:	https://doi.org/10.1080/10630732.2020.1759994
Depositing User:	Jeneen Naji
Date Deposited:	11 Feb 2022 15:26
Journal or Publication Title:	Journal of Urban Technology
Publisher:	Taylor & Francis
Refereed:	Yes
URI:	Publisher
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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