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    A Case of the Governance of Digital Technology in Tax Administration

    Ahmadi Zeleti, Fatemeh and S. Walsh, Grace and Ojo, Adegboyega and Mulligan, Emer (2021) A Case of the Governance of Digital Technology in Tax Administration. In: ICEGOV 2021: 14th International Conference on Theory and Practice of Electronic Governance, October 2021, Athens, Greece.

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    Despite the growing importance of digital technology in recent years, a holistic view of its governance in tax administration is yet to be clearly articulated. This shortcoming is attributed to the lack of empirical research in this sensitive, yet important, public administration context. Using IT Governance conceptual framework, this case study research examines executive leadership perspectives (Information & Technology, Operations, and Customer Service) on the governance of digital technologies in a European tax administration. Specifically, the study explores the governance capabilities associated with a digital transformation initiative implemented in the tax administration. Findings revealed specific Structural, Decision-making, and Relational capabilities considered important from three disparate, yet complementary leadership views of digital technology governance in tax administration.

    Item Type: Conference or Workshop Item (Paper)
    Keywords: Digital technology; Tax administration; Public administration; Technology governance; IT Governance;
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Faculty of Social Sciences > School of Business
    Item ID: 15781
    Identification Number:
    Depositing User: Adegboyega Ojo
    Date Deposited: 05 Apr 2022 15:13
    Refereed: Yes
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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