Fatemeh, Ahmadi Zeleti and Walsh, Grace S and Adegboyega, Ojo and Mulligan, Emer (2021) Multi-functional view of technology governance in tax administration: A case study. In: DG.O2021: The 22nd Annual International Conference on Digital Government Research, June 09-11, 2021, Omaha, NE, USA.

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Abstract

Despite digital technology gaining importance in recent years, a holistic view on its governance in public and tax administration is yet to be clearly articulated, a shortcoming made more acute by the centrality of the government sector. Guided by a case study approach considering three key perspectives in a European tax administration – 1.) Customer Service Leader; 2.) Information and Technology Leader; and 3.) Operations Leader. This study surfaces the elements central to the effective governance of disruptive digital technologies.

Item Type:	Conference or Workshop Item (Paper)
Keywords:	Governance; Disruptive digital innovation; public administration; tax administration;
Academic Unit:	Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business
Item ID:	15782
Depositing User:	Adegboyega Ojo
Date Deposited:	05 Apr 2022 15:46
Refereed:	Yes
URI:
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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