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    Multi-functional view of technology governance in tax administration: A case study

    Fatemeh, Ahmadi Zeleti and Walsh, Grace S and Adegboyega, Ojo and Mulligan, Emer (2021) Multi-functional view of technology governance in tax administration: A case study. In: DG.O2021: The 22nd Annual International Conference on Digital Government Research, June 09-11, 2021, Omaha, NE, USA.

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    Despite digital technology gaining importance in recent years, a holistic view on its governance in public and tax administration is yet to be clearly articulated, a shortcoming made more acute by the centrality of the government sector. Guided by a case study approach considering three key perspectives in a European tax administration – 1.) Customer Service Leader; 2.) Information and Technology Leader; and 3.) Operations Leader. This study surfaces the elements central to the effective governance of disruptive digital technologies.

    Item Type: Conference or Workshop Item (Paper)
    Keywords: Governance; Disruptive digital innovation; public administration; tax administration;
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Faculty of Social Sciences > School of Business
    Item ID: 15782
    Depositing User: Adegboyega Ojo
    Date Deposited: 05 Apr 2022 15:46
    Refereed: Yes
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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