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    Enabling New Public Service Paradigms on Social Media Platforms

    Chouikh, Arbi and Ojo, Adegboyega (2016) Enabling New Public Service Paradigms on Social Media Platforms. In: Proceedings of the 17th International Digital Government Research Conference on Digital Government Research. ACM Digital Library, pp. 534-535. ISBN 978-1-4503-4339-8

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    This work considers the Citizen-to-Citizen (C2C) service interaction, and shows how it could be implemented using a set of identified affordances and a decision model that considers social attributes. Specifically, we adapt the Analytic Hierarchy Process (AHP) to consider social attributes in choosing appropriate service provider for a C2C service request. In our opinion, insights from this work should help in moving Government Social Media policies towards the use of social media platforms for implementing C2C and other emerging services like C2G services.

    Item Type: Book Section
    Keywords: Enabling New Public Service Paradigms; Social Media Platforms; social AHP Model; Citizen-to-Citizen Services; Information systems; Online analytical processing; Human-centered computing;
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Faculty of Social Sciences > School of Business
    Item ID: 15820
    Identification Number:
    Depositing User: Adegboyega Ojo
    Date Deposited: 12 Apr 2022 14:04
    Publisher: ACM Digital Library
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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