Andreeva, Tatiana and Bezginova, Y and Garanina, Tatiana and Sergeeva, Anastasia (2014) Customer value creation process in Russian companies: the role of Intellectual Capital and Knowledge Management Practices. Working Paper. St. Petersburg State University Graduate School of Management.

Preview

Download (501kB) | Preview

Abstract

Our paper has an aim to define how intellectual capital elements and knowledge management practices lead to customer value creation. With the use of a questionnaire the unique data from top-management of 76 Russian companies is obtained. According to the main results of the research none of the knowledge-management practices influences the customer value of Russian companies directly. These practices play a mediating role through intellectual capital elements, which on their turn create the customer value. Within the paper we develop a model that reflects how knowledge management practices influence different elements of intellectual capital. The model also shows which elements of Intellectual capital create the customer value of Russian companies. These are preliminary results from an international research project on intellectual capital and knowledge management practices led by Lappeenranta University of Technology (Finland).

Item Type:	Monograph (Working Paper)
Keywords:	intellectual capital; knowledge-management practices; customer value creation;
Academic Unit:	Faculty of Social Sciences > School of Business
Item ID:	15893
Depositing User:	Tatiana Andreeva
Date Deposited:	27 Apr 2022 11:35
Publisher:	St. Petersburg State University Graduate School of Management
URI:
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

Repository Staff Only(login required)

Item control page

Downloads

Origin of downloads