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Chow, Danny (2001) The effects of time delay in electronic commerce. In: CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing Systems, March 2001, Seattle Washington.
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Abstract
An experiment is conducted to ascertain the effects of time delay on consumer behaviour in the context of electronic commerce (e-commerce). Our experiment has found that sequences of delays cause annoyance amongst the subjects. There is little to suggest that psychological adaptation to the time delay may exist. Patterns of delay -- such as increasing and decreasing downloading speeds -- also matters when a subject evaluates an e-commerce shopping experience.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Keywords: | Download speeds; peak-and-end effects; time delay; patterns of delay; e-commerce; |
| Academic Unit: | Faculty of Social Sciences > School of Business |
| Item ID: | 15931 |
| Identification Number: | 10.1145/634067.634296 |
| Depositing User: | Danny Chow |
| Date Deposited: | 09 May 2022 15:32 |
| Refereed: | Yes |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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