Chow, Danny
(2001)
The effects of time delay in electronic commerce.
In: CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing Systems, March 2001, Seattle Washington.
Abstract
An experiment is conducted to ascertain the effects of time delay on consumer behaviour in the context of electronic commerce (e-commerce). Our experiment has found that sequences of delays cause annoyance amongst the subjects. There is little to suggest that psychological adaptation to the time delay may exist. Patterns of delay -- such as increasing and decreasing downloading speeds -- also matters when a subject evaluates an e-commerce shopping experience.
| Item Type: |
Conference or Workshop Item
(Paper)
|
| Keywords: |
Download speeds; peak-and-end effects; time delay;
patterns of delay; e-commerce; |
| Academic Unit: |
Faculty of Social Sciences > School of Business |
| Item ID: |
15931 |
| Identification Number: |
https://doi.org/10.1145/634067.634296 |
| Depositing User: |
Danny Chow
|
| Date Deposited: |
09 May 2022 15:32 |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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