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    The effects of time delay in electronic commerce

    Chow, Danny (2001) The effects of time delay in electronic commerce. In: CHI EA '01: CHI '01 Extended Abstracts on Human Factors in Computing Systems, March 2001, Seattle Washington.

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    An experiment is conducted to ascertain the effects of time delay on consumer behaviour in the context of electronic commerce (e-commerce). Our experiment has found that sequences of delays cause annoyance amongst the subjects. There is little to suggest that psychological adaptation to the time delay may exist. Patterns of delay -- such as increasing and decreasing downloading speeds -- also matters when a subject evaluates an e-commerce shopping experience.

    Item Type: Conference or Workshop Item (Paper)
    Keywords: Download speeds; peak-and-end effects; time delay; patterns of delay; e-commerce;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 15931
    Identification Number:
    Depositing User: Danny Chow
    Date Deposited: 09 May 2022 15:32
    Refereed: Yes
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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