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    L&D professionals in organisations: much ambition, unfilled promise

    Garavan, Thomas N. and Heneghan, Sinead and O’Brien, Fergal and Gubbins, Claire and Lai, Yanqing and Carbery, Ronan and Duggan, James and Lannon, Ronnie and Sheehan, Maura and Grant, Kirsteen (2019) L&D professionals in organisations: much ambition, unfilled promise. European Journal of Training and Development, 44 (1). pp. 1-86. ISSN 2046-9012

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    Purpose – This monograph reports on the strategic and operational roles of learning and development (L&D) professionals in Irish, UK European and US organisations including multinational corporations, small to medium enterprises, the public sector and not for profit organisations. This paper aims to investigate the contextual factors influencing L&D roles in organisations, the strategic and operational roles that L&D professionals play in organisations, the competencies and career trajectories of L&D professionals, the perceptions of multiple internal stakeholders of the effectiveness of L&D roles and the relationships between context, L&D roles, competencies/expertise and perceived organisational effectiveness. Design/methodology/approach – The study findings are based on the use of multiple methods. The authors gathered data from executives, senior managers, line managers, employee and L&D professionals using multiple methods: a survey (n = 440), Delphi study (n = 125) and semi-structured interviews (n = 30). Findings – The analysis revealed that L&D professionals increasingly respond to a multiplicity of external and internal contextual influences and internal stakeholders perceived the effectiveness of L&D professionals differently with significant gaps in perceptions of what L&D contributes to organisational effectiveness. L&D professionals perform both strategic and operational roles in organisations and they progress through four career levels. Each L&D role and career level requires a distinct and unique set of foundational competencies and L&D expertise. The authors found that different contextual predictors were important in explaining the perceived effectiveness of L&D roles and the importance attached to different foundational competencies and areas of L&D expertise. Originality/value – This is one of the few studies to have investigated the L&D professional role in organisations from the perspective of multiple stakeholders using multiple research methods.

    Item Type: Article
    Keywords: Careers, Roles; Competencies; Context; Learning and development professionals; Perceived effectiveness;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 15938
    Identification Number:
    Depositing User: James Duggan
    Date Deposited: 11 May 2022 09:45
    Journal or Publication Title: European Journal of Training and Development
    Publisher: Emerald
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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