Hasan, Rajibul and Shams, Riad and Rahman, Mizan
(2021)
Consumer trust and perceived risk for voice-controlled artificial
intelligence: The case of Siri.
Journal of Business Research, 131.
pp. 591-597.
ISSN 0148-2963
Abstract
Artificial intelligence (AI) has the potential to change consumer behavior. However, despite billions of consumers
using mobile smart phones, adoption of (artificial) intelligent voice assistants, like Siri, is relatively low. A
conceptual model was constructed to determine the influence of consumer trust, interaction, perceived risk, and
novelty value on brand loyalty for AI supported devices. Using the MTurk platform, data was collected from a
sample of 675 Apple iPhone-using respondents. The findings showed perceived risk seems to have a significantly
negative influence on brand loyalty; however, other factors were found to have a significantly positive influence
on brand loyalty. The influence of novelty value of using Siri was found to be moderated by brand involvement
and consumer innovativeness in such a way the influence is greater for consumers who are less involved with the
brand and who are more innovative
| Item Type: |
Article
|
| Keywords: |
Voice-controlled artificial intelligence;
Trust;
Risk;
Siri; |
| Academic Unit: |
Faculty of Social Sciences > School of Business |
| Item ID: |
16351 |
| Identification Number: |
https://doi.org/10.1016/j.jbusres.2020.12.012 |
| Depositing User: |
Rajibul Hasan
|
| Date Deposited: |
22 Jul 2022 14:00 |
| Journal or Publication Title: |
Journal of Business Research |
| Publisher: |
Elsevier |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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