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    Actions Lead to Results: How the Behaviors of Information Systems Professionals Influence the Success of Information Systems Departments

    Karimikia, Hadi and Maccani, Giovanni and Singh, Harminder and Donnellan, Brian (2022) Actions Lead to Results: How the Behaviors of Information Systems Professionals Influence the Success of Information Systems Departments. Communications of the Association for Information Systems, 51 (1). pp. 36-79. ISSN 1529-3181

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    The growing complexity of systems, the increasing intensity of their use, and the greater prominence of technology in supporting organizational activities has meant that information systems (IS) professionals in organizations have to go beyond offering routine task-related support when working with their non-IS colleagues. For organizations to see IS professionals as effective, they have to carry out empathic behaviors such as sharing their IT knowledge with their non-IS colleagues and taking the initiative to minimize inconveniences during IS projects. Drawing from the organizational citizenship behavior concept, we develop a multilevel research model to examine how behaviors that IS professionals perform influence IS departments’ effectiveness. Using data from more than 1,000 respondents working in the global finance industry, we conducted both cross-level and unit-level analyses and found results that support our arguments. Our results deepen the extent to which we understand the role that IS professionals play in supporting post-adoption IS use and digitally empowering business units while also performing their traditional roles.

    Item Type: Article
    Keywords: IS-specific Behaviors; Organizational Citizenship Behavior; IS Unit Effectiveness; Multilevel Analysis;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 17181
    Identification Number:
    Depositing User: Prof. Brian Donnellan
    Date Deposited: 15 May 2023 09:30
    Journal or Publication Title: Communications of the Association for Information Systems
    Publisher: Association for Information Systems
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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