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    The digital divide: A review and future research agenda

    Lythreatis, Sophie and Singh, Sanjay Kumar and El-Kassar, Abdul-Nasser (2022) The digital divide: A review and future research agenda. Technological Forecasting and Social Change, 175. p. 121359. ISSN 0040-1625

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    This article provides a systematic review of the digital divide, a phenomenon which refers to disparities in Information and Communications Technology access, usage, and outcomes. It uniquely identifies the factors affecting the digital divide that have emerged in recent years (2017–2021) as well as investigate if there are new forms or levels of the divide that have surfaced in recent literature. The findings, based on 50 included studies, show that the factors affecting the digital divide can be classified into three different segments and nine main categories: sociodemographic, socioeconomic, personal elements, social support, type of technology, digital training, rights, infrastructure, and large-scale events. Out of all factors, education has been linked to the digital divide the most. The majority of recent literature have studied Level 2 of the divide. Also, only one article in the sample has considered the digital divide at the firm level. Findings also show that a new form, type-of-internet access, and two potential new levels of the digital divide, algorithmic awareness and data inequalities, have been identified in the contemporary literature. The results contribute to the understanding and development of the different perspectives of the digital divide concept. They also contribute to the stream of literature on the determinants of the divide and to the social inequalities and digital inclusion literature. This review can be seen as a guide for managers to realize and understand the forms that the divide can take and to delve into their organizational capabilities on the digitalization front and evaluate where further development is needed within their organizations to help diminish the divide.

    Item Type: Article
    Keywords: Digital divide; Digital inequality; Determinants; Levels; Systematic review;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 17780
    Identification Number:
    Depositing User: Sanjay Singh
    Date Deposited: 07 Nov 2023 13:11
    Journal or Publication Title: Technological Forecasting and Social Change
    Publisher: Elsevier
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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