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    Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives

    Chatterjee, Sheshadri and Chaudhuri, Ranjan and González, Vanessa Izquierdo and Kumar, Ajay and Singh, Sanjay Kumar (2022) Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives. Technological Forecasting and Social Change, 176 (121446). pp. 1-13. ISSN 00401625

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    The cornerstone of any successful organizations is the frontline employees. Frontline employees (FLEs) are always in action at the frontline of the business. They do not operate from the office space or from the corporate setting. Frontline employees directly interact with their customers. During the COVID-19 pandemic, many frontline employees experienced numerous challenges as most of the places there were full or partial lockdown imposed by the government agencies and the frontline employees could not be able to directly connect with their customers. Not many studies are there which investigated the issue of resource integration, dynamic capabilities, and engineering management abilities of the frontline employees such as technological capability, emotional intelligence, and psychological capability which perceived to influence the frontline employee adaptability and organization performance. In this background, the purpose of this study is to examine the relationship between frontline employee adaptability and organization performance during COVID-19 pandemic from technological, emotional, and psychological perspectives. With the help of dynamic capability view and different adaptability theories, a theoretical model has been developed conceptually. Later the conceptual model has been validated using partial least square – structural equation modeling technique considering 412 respondents from frontline employees of different organizations in Asia and EMEA. The study found that frontline employees’ dynamic capabilities and engineering management abilities significantly and positively impact employee adaptability which in turn impact the performance of the organization mediating through employee job satisfaction and employee performance.

    Item Type: Article
    Keywords: Dynamic capability; Frontline employee adaptability; Organization performance; COVID-19; Turbulent situation; Resource integration; Engineering management ability;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 17784
    Identification Number:
    Depositing User: Sanjay Singh
    Date Deposited: 07 Nov 2023 14:40
    Journal or Publication Title: Technological Forecasting and Social Change
    Publisher: Elsevier
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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