Al Sayegh, Ahmed Juma, Ahmad, Syed Zamberi, AlFaqeeh, Khadeeja Mohsen and Singh, Sanjay Kumar (2023) Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective. Journal of Knowledge Management, 27 (3). pp. 717-737. ISSN 1367-3270
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Abstract
Purpose – This study aims to investigate factors that influence e-government adoption among public
sector departments with the view to determine how such factors may be used to better facilitate
e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is
advocated for the central government in the UAE.
Design/methodology/approach – Using random sampling, a total of 172 participants from ten
departments and organisations in Dubai and Sharjah completed the online survey for this pilot study.
Findings – The authors found that performance expectancy and facilitating conditions have positive effects
on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government
adoption between government organisations in the UAE. This study reveals three facilitating conditions may
encourage e-government adoption in UAE public sector organisations when short- and long-term
performances have positive effects on e-government usage.
Practical implications – This study provides middle managers clarity on factors that would influence
government-to-government (G2G) uptake in more government organisations across the country. For
uniformity and consistency, middle managers are now better informed as a result of this study to
determine how best to use the six factors to motivate subordinates for more effective G2G.
Originality/value – The scope and results of this study is a contribution to e-government studies
because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies
by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the
public. This study focuses on the use of e-government within the government and between government
departments.
Item Type: | Article |
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Keywords: | G2G; Performance expectancy; Facilitating conditions; Leadership support; UAE; Government-to-government; |
Academic Unit: | Faculty of Social Sciences > School of Business |
Item ID: | 18462 |
Identification Number: | 10.1108/JKM-09-2021-0681 |
Depositing User: | Sanjay Singh |
Date Deposited: | 04 May 2024 13:48 |
Journal or Publication Title: | Journal of Knowledge Management |
Publisher: | Emerald |
Refereed: | Yes |
Related URLs: | |
URI: | https://mural.maynoothuniversity.ie/id/eprint/18462 |
Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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