MURAL - Maynooth University Research Archive Library

    Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective

    Al Sayegh, Ahmed Juma and Ahmad, Syed Zamberi and AlFaqeeh, Khadeeja Mohsen and Singh, Sanjay Kumar (2023) Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective. Journal of Knowledge Management, 27 (3). pp. 717-737. ISSN 1367-3270

    [img] Download (478kB)

    Share your research

    Twitter Facebook LinkedIn GooglePlus Email more...

    Add this article to your Mendeley library


    Purpose – This study aims to investigate factors that influence e-government adoption among public sector departments with the view to determine how such factors may be used to better facilitate e-government adoption across United Arab Emirates (UAE) public sectors. The use of e-government is advocated for the central government in the UAE. Design/methodology/approach – Using random sampling, a total of 172 participants from ten departments and organisations in Dubai and Sharjah completed the online survey for this pilot study. Findings – The authors found that performance expectancy and facilitating conditions have positive effects on e-government adoption. Furthermore, this study revealed the factors that encourage more e-government adoption between government organisations in the UAE. This study reveals three facilitating conditions may encourage e-government adoption in UAE public sector organisations when short- and long-term performances have positive effects on e-government usage. Practical implications – This study provides middle managers clarity on factors that would influence government-to-government (G2G) uptake in more government organisations across the country. For uniformity and consistency, middle managers are now better informed as a result of this study to determine how best to use the six factors to motivate subordinates for more effective G2G. Originality/value – The scope and results of this study is a contribution to e-government studies because it identifies the factors that positively influence G2G adoption. This scope exceeds the studies by Chan et al. (2021) and Habib et al. (2020) which focuses on the use of e-government for citizens or the public. This study focuses on the use of e-government within the government and between government departments.

    Item Type: Article
    Keywords: G2G; Performance expectancy; Facilitating conditions; Leadership support; UAE; Government-to-government;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 18462
    Identification Number:
    Depositing User: Sanjay Singh
    Date Deposited: 04 May 2024 13:48
    Journal or Publication Title: Journal of Knowledge Management
    Publisher: Emerald
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

    Repository Staff Only(login required)

    View Item Item control page


    Downloads per month over past year

    Origin of downloads