Anand, Amitabh and Shantakumar, Varsha Pratibha and Muskat, Birgit and Singh, Sanjay Kumar and Dumazert, Jean-Pierre and Riahi, Youssra (2023) The role of knowledge management in the tourism sector: a synthesis and way forward. Journal of Knowledge Management, 27 (5). pp. 1319-1342. ISSN 1367-3270

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Abstract

Purpose – This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach – This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings – This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value – This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

Item Type:	Article
Keywords:	Tourism management; Tourism organization; Knowledge management; Knowledge management strategy; Knowledge transfer; Knowledge sharing; Knowledge management systems;
Academic Unit:	Faculty of Social Sciences > School of Business
Item ID:	18473
Identification Number:	https://doi.org/10.1108/JKM-02-2022-0083
Depositing User:	Sanjay Singh
Date Deposited:	04 May 2024 13:54
Journal or Publication Title:	Journal of Knowledge Management
Publisher:	Emerald
Refereed:	Yes
URI:	Publisher
Use Licence:	This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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