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O'Donnell, Gavan and McLaughlin, Stephen (2011) Case Study: Conducting Detailed Assessments for SRP. Working Paper. IVI: Innovation Value Institute, National University of Ireland Maynooth.
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Abstract
The IT function sits across the largest productivity
generator in business over the past century. Today IT
provides and supports almost all facets of organisational
life and performance. The increasing levels of
organisational complexity make it more difficult to know
how and where IT can generate real business value.
With large investments, poor project success rates,
and unforgiving maintenance costs, CIOs increasingly
need to navigate conflicts concerning how best to raise
more value from IT – often making strategic decisions
based on anecdotal evidence or an incomplete view
of the end-to-end performance of the IT resource.
| Item Type: | Monograph (Working Paper) |
|---|---|
| Keywords: | Business Value; decisions made locally; capability of the IT organisation; IT-Capability Maturity Framework™; ITCMF ™; assessment; improvement roadmap; Service Provisioning (SRP); |
| Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI |
| Item ID: | 2959 |
| Depositing User: | McLaughlin Stephen |
| Date Deposited: | 17 Jan 2012 16:46 |
| Publisher: | IVI: Innovation Value Institute |
| URI: | https://mural.maynoothuniversity.ie/id/eprint/2959 |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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