Jarrett, Kylie
(2003)
Labour of Love: An Archaeology of Affect as Power in E-Commerce.
Journal of Sociology, 39 (4).
pp. 335-351.
ISSN 1440-7833
Abstract
In the discourses of the electronic commerce (e-commerce) industry, con-
sumers are alleged to be empowered by the affective relations they establish
in online communities. This article investigates this claim using a Foucauldian
archaeological framework. It seeks to identify the key social and historical con-
ditions that have enabled this representation to appear and to become a viable
characterization. The question it examines is not whether consumers are actu-
ally empowered by e-commerce, but why it is deemed important to interro-
gate online consumers’ affective activity in terms of power.
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