Fu, Na
(2013)
Exploring the Impact of High Performance Work Systems in Professional Service Firms: A Practices-Resources-Uses-Performance Approach.
Consulting Psychology Journal: Practice and Research, 65 (3).
pp. 240-257.
ISSN 1065-9293
Abstract
This article aims to explore how a system of human resource management (HRM)
practices influence firm performance in a professional service context. It integrates
multidisciplinary theory and research findings. The system of HRM practices are
labeled as high performance work systems (HPWS). In this article, it is proposed that
HPWS influence firm performance through two steps: (1) by creating resources of
human, social and organizational capital; and (2) by efficient uses of these resources.
It indicates that firms using higher level of HPWS will experience better performance.
The underlying mechanism is that HPWS first promote employees’ ability,
relationships, and opportunities; that is, the resources. These resources then facilitate
the uses process, which is represented by 4 means: (1) sensing the changes in
the external environment; (2) team formation and utilization; (3) leveraging knowledge
from seniors to juniors; and (4) combining and exchanging knowledge. Uses
finally lead to higher organizational performance. This approach is called the
practices-resources-uses-performance linkage model. Employing this linkage process
tool, managers are able to diagnose the requirements for organizational development.
They can effectively adopt and implement HPWS. This article introduces a
novel perspective for investigating the underlying mediating mechanisms that explain
the link between HPWS and Professional Service Firm (PSF) performance.
| Item Type: |
Article
|
| Additional Information: |
The definitive version of this article is available at DOI: 10.1037/a0034502 |
| Keywords: |
high performance work systems; professional service firms; linkages; Personnel management; Accounting; Intellectual capital; Management; Knowledge management; |
| Academic Unit: |
Faculty of Social Sciences > School of Business |
| Item ID: |
6336 |
| Identification Number: |
https://doi.org/10.1037/a0034502 |
| Depositing User: |
Na Fu
|
| Date Deposited: |
07 Sep 2015 14:08 |
| Journal or Publication Title: |
Consulting Psychology Journal: Practice and Research |
| Publisher: |
American Psychological Association |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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