Pham Thi, Thanh Thoa and Le Dinh, Thang and Helfert, Markus and Leonard, Michel
(2010)
Modelling Collaborative Services: The COSEMO model.
Proceedings of the 5th International Conference on Software and Data Technologies.
pp. 79-82.
ISSN 978-989-8425-22-5
Abstract
Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation
on service design and innovation. Little attention has been paid on service modelling, particularly in the
collaboration context. Collaboration is considered as one of the solutions for surviving or sustaining the
business in the high competitive atmosphere. Collaborative services require various service providers
working together according to agreements between them, along with service consumers, in order to coproduce
services. In this paper, we address crucial issues in collaborative services such as collaboration
levels, sharing data and processes due to business interdependencies between service stakeholders.
Subsequently, we propose a model for Collaborative Service Modelling – the COSEMO model, which is
able to cover identified issues. We also apply our proposed model to modelling an example of Travelling
services in order to illustrate the relevance of our modelling approach to the matter in hand.
| Item Type: |
Article
|
| Keywords: |
Service Modelling; Collaboration; Sharing Data and Processes; Collaborative Services; |
| Academic Unit: |
Faculty of Science and Engineering > Computer Science |
| Item ID: |
6913 |
| Identification Number: |
https://doi.org/10.5220/0002929800790082 |
| Depositing User: |
Thanh Thoa Pham Thi
|
| Date Deposited: |
09 Mar 2016 17:12 |
| Journal or Publication Title: |
Proceedings of the 5th International Conference on Software and Data Technologies |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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