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    Modelling Collaborative Services: The COSEMO model

    Pham Thi, Thanh Thoa and Le Dinh, Thang and Helfert, Markus and Leonard, Michel (2010) Modelling Collaborative Services: The COSEMO model. Proceedings of the 5th International Conference on Software and Data Technologies. pp. 79-82. ISSN 978-989-8425-22-5

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    Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation on service design and innovation. Little attention has been paid on service modelling, particularly in the collaboration context. Collaboration is considered as one of the solutions for surviving or sustaining the business in the high competitive atmosphere. Collaborative services require various service providers working together according to agreements between them, along with service consumers, in order to coproduce services. In this paper, we address crucial issues in collaborative services such as collaboration levels, sharing data and processes due to business interdependencies between service stakeholders. Subsequently, we propose a model for Collaborative Service Modelling – the COSEMO model, which is able to cover identified issues. We also apply our proposed model to modelling an example of Travelling services in order to illustrate the relevance of our modelling approach to the matter in hand.

    Item Type: Article
    Keywords: Service Modelling; Collaboration; Sharing Data and Processes; Collaborative Services;
    Academic Unit: Faculty of Science and Engineering > Computer Science
    Item ID: 6913
    Identification Number:
    Depositing User: Thanh Thoa Pham Thi
    Date Deposited: 09 Mar 2016 17:12
    Journal or Publication Title: Proceedings of the 5th International Conference on Software and Data Technologies
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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