Kianto, Aino and Andreeva, Tatiana
(2014)
Knowledge Management Practices and
Results in Service-Oriented versus
Product-Oriented Companies.
Knowledge and Process Management, 21 (4).
pp. 221-230.
ISSN 1092-4604
Abstract
As service companies increasingly occupy a significant place as drivers of economic growth, there is a pressing need to
understand their peculiarities in order to facilitate their effective management and governance.One important area where
this kind of understanding is lacking is knowledge management (KM). Although KM has become a key value driver for
all types of organizations, there has been a lack of systematic research into whether there are some fundamental
differences between the nature of KM in service-oriented versus product-oriented companies. To address this gap in
the existing knowledge, this paper examines the main differences between the KM practices and benefits produced by
KM in service-oriented versus product-oriented companies. Empirical evidence is collected from 171 companies in
Finland, China, and Russia and analyzed statistically. The results demonstrate that there are significant differences
between service-oriented and product-oriented companies in time savings achieved through the application of KM
and also on the impact of KM practices on KM benefits.
| Item Type: |
Article
|
| Additional Information: |
The definitive published version of this article is available at DOI: 10.1002/kpm.1443 |
| Keywords: |
Knowledge Management; Practices; Results; Service-Oriented companies; Product-Oriented companies; Finland; China; Russia; |
| Academic Unit: |
Faculty of Social Sciences > School of Business |
| Item ID: |
7053 |
| Identification Number: |
https://doi.org/10.1002/kpm.1443 |
| Depositing User: |
Tatiana Andreeva
|
| Date Deposited: |
24 Mar 2016 16:09 |
| Journal or Publication Title: |
Knowledge and Process Management |
| Publisher: |
Wiley |
| Refereed: |
Yes |
| URI: |
|
| Use Licence: |
This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available
here |
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