MURAL - Maynooth University Research Archive Library

    Service Provisioning: Insights in a digital business context

    Crowley, Catherine (2018) Service Provisioning: Insights in a digital business context. White Paper. Innovation Value Institute, Maynooth.

    Download (377kB) | Preview
    Official URL:

    Share your research

    Twitter Facebook LinkedIn GooglePlus Email more...

    Add this article to your Mendeley library


    This position paper presents an overview of key insights in relation to the provisioning of IT services in the digital business context. These insights, as derived from relevant academic and practitioner literature and engagement with patrons and members of the Innovation Value Institute (IVI) global consortium, have informed the development of IVI’s IT-CMF Service Provisioning (SRP) Critical Capability (CC). Additionally, changes to the SRP CC improve the alignment of the capability with the ISO 20000 standard and the ITIL framework. They also reflect digital changes such as the virtualization, automation, and orchestration of IT infrastructure, and support the growing prevalence of Agile and DevOps approaches [1].

    Item Type: Monograph (White Paper)
    Academic Unit: Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Item ID: 9626
    Depositing User: IVI Editor
    Date Deposited: 04 Jul 2018 08:31
    Publisher: Innovation Value Institute
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

      Repository Staff Only(login required)

      View Item Item control page


      Downloads per month over past year

      Origin of downloads