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Antonesa, Mary and Murphy, Elizabeth (2008) Front-line service delivery: responding to changing user needs and patterns of library usage at NUI Maynooth. SCONUL Focus (43). pp. 60-63.
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Abstract
Patterns of academic library use and users needs and expectations have been changing in response to developments in education, technology and libraries in general. In line with its strategic plan and taking account of user feedback and statistics, the John Paul II Library reviewed its front-line services in 2007. This article outlines the review process and the implementation of changes that took place as a result.
| Item Type: | Article |
|---|---|
| Keywords: | front-line service delivery; academic libraries |
| Academic Unit: | Faculty of Social Sciences University Library |
| Item ID: | 1043 |
| Depositing User: | Elizabeth Murphy |
| Date Deposited: | 10 Sep 2008 |
| Journal or Publication Title: | SCONUL Focus |
| Publisher: | SCONUL |
| Refereed: | No |
| Related URLs: | |
| URI: | https://mural.maynoothuniversity.ie/id/eprint/1043 |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here |
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