Ojo, Adegboyega, Janowski, Tomasz and Estevez, Elsa (2011) Building Theoretical Foundations for Electronic Governance Benchmarking. In: Electronic Government LNCS 6846. Springer, pp. 13-25. ISBN 978-3-642-22877-3
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Abstract
The success of the electronic governance (EGOV) benchmarking has 
been limited so far. Lacking a theory to integrate existing conceptualizations 
has made the acquisition and sharing of knowledge produced by different 
benchmarking exercises difficult. In order to address this problem, this paper: 1) 
explains the nature of the EGOV benchmarking activity though a well-established theoretical framework - Activity Theory, 2) applies the framework 
to carry out a mapping between a number of existing EGOV benchmarking 
conceptualizations, 3) develops an unified conceptualization based on these 
mappings and 4) validates the resulting model though a real-life national EGOV 
strategy development project. The use of the Activity Theory in the paper has 
enabled defining and relating initial dimensions of the EGOV benchmarking 
activity, and mapping the dimensions present in existing conceptualizations. 
This not only created a unifying theoretical basis for conceptualizing the EGOV 
benchmarking activity but allowed learning from and integrating existing 
conceptualizations. The work impacts on the EGOV benchmarking practice by 
enabling a logical design of the activity, and contextually correct understanding 
of existing EGOV benchmarking results with respect to their intended usage.
  
  | Item Type: | Book Section | 
|---|---|
| Keywords: | Electronic Governance; Benchmarking; Activity Theory; | 
| Academic Unit: | Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI Faculty of Social Sciences > School of Business | 
| Item ID: | 15879 | 
| Depositing User: | Adegboyega Ojo | 
| Date Deposited: | 25 Apr 2022 15:10 | 
| Publisher: | Springer | 
| Refereed: | Yes | 
| Related URLs: | |
| Use Licence: | This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here | 
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