Smart environments can engage a wide range of end users with different interests and priorities, from corporate managers looking to improve the performance of their business to school children who want to explore and learn more about the world around them. Creating an effective user experience within a smart environment (from smart buildings to smart cities) is an important factor to success. In this article, we reflect on our experience of developing Internet-of-Things-enabled applications within a smart home, school, office building, university, and airport, where the goal has been to engage a wide range of users (from building managers to business travelers) to increase water and energy awareness, management, and conservation.