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Business students’ diffi culties in studying accounting are well documented. Support centres offer a route towards overcoming these diffi culties but barriers to their effective operation exist. The aim of this paper is to explore the potential for technology – specifi - cally the use of discussion boards – to enhance the operation of student support centres. Using data collected via student questionnaires, lecturer interviews and online usage records, the paper examines responses to both ‘face-to-face’ and online support in the case of one accounting support centre. The fi ndings show that in general the Centre is positively perceived and that initial barriers are being overcome through the use of technology. Some student groups however were reluctant to engage with the Centre and lecturers were also more hesitant to participate than anticipated. The paper concludes that methods of addressing concerns are needed if the potential for technology to enhance supports is to be fully realised.