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    AirBnB: Managing trust and safety on a platform business.


    Walsh, Caoimhe, Saxena, Deepak and Muzellec, Laurent (2020) AirBnB: Managing trust and safety on a platform business. Irish Journal of Management, 39 (2): 6. pp. 126-134. ISSN 1649-248X

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    Abstract

    AirBnB has become a preferred accommodation marketplace for the travellers around the world. AirBnB is a two-sided digital platform that connects guests and hosts. In so doing, it creates value for both sides of the platform. Guests save money on the accommodation and hosts get earnings from their otherwise idle space. The case follows the company from the inception to its growth and current challenges with wider community. The case helps to understand the key features of digital platforms: how do they create value for all users; how do they shape value propositions for two sides, and how does the community become a stakeholder in the platform business. It also focuses on the issue of trust and the need for the company to integrate the concerns of other stakeholders such as communities and local authorities. Finally, the case highlights the impact of Covid-19 on the company and the travel industry.
    Item Type: Article
    Keywords: digital platform; multi-sided platform; value proposition; business model; trust;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 20468
    Identification Number: 10.2478/ijm-2020-0004
    Depositing User: IAM School of Business
    Date Deposited: 15 Aug 2025 13:00
    Journal or Publication Title: Irish Journal of Management
    Publisher: Irish Academy of Management
    Refereed: Yes
    URI: https://mural.maynoothuniversity.ie/id/eprint/20468
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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