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    Lessons to be learnt from studying quality management in a developing economy


    Ennis, Sean, Zafarullah, Muhammad and Bhutta, Saleem Lessons to be learnt from studying quality management in a developing economy. Irish Business and Administrative Research, 19/20 (2): 5. pp. 83-96. ISSN 0332-1118

    Abstract

    The role of quality in the management of small, entrepreneurial firms, within the context of a region located in a developing economy, is examined. It is argued that quality is of critical importance in the interface between marketing, entrepreneurship and manufacturing, and has not received adequate attention within the literature on small firms. The particular problems associated with manufacturing in developing economies are articulated. It becomes readily apparent that much of the literature on quality is not relevant when the characteristics of such a business environment are considered. It is argued that a contingency-based approach is needed where more pragmatic issues such as quality improvement programs take precedence over the more grandiose notions associated with total quality management. A framework for handling the management of the quality process in such a business environment is presented.
    Item Type: Article
    Keywords: quality management; developing; economy;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 21718
    Depositing User: IAM School of Business
    Date Deposited: 08 Jun 2026 13:21
    Journal or Publication Title: Irish Business and Administrative Research
    Publisher: Irish Academy of Management
    Refereed: Yes
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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