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    Embedding Service Logic into Business Model Design: The Case of Predictive Maintenance for Industry 4.0


    McLoughlin, Shane, Puvvala, Abhinay, Connolly, Niall, Maccani, Giovanni and Donnellan, Brian (2022) Embedding Service Logic into Business Model Design: The Case of Predictive Maintenance for Industry 4.0. Proceedings of the Forty-Third International Conference on Information Systems (ICIS 2022). pp. 1-17.

    Abstract

    Diffusion of new technology can be approached as a good marriage between business model innovation and technological innovation. With maturing and converging technological innovations ranging from Internet-of-Things, Artificial Intelligence, Blockchain to digital platforms comes a fundamental shift in how companies can do business and what can be offered. They enable greenfield services (i.e. services not pre-existing), including servitization of existing products to compete. Whilst businesses are experimenting with services for emerging domains like industry 4.0, research embedding service logic in business model design for delivering and diffusing greenfield services is nascent. Using a Design Science approach, this paper contributes a method (SL-BMD) for designing service logic embedded business models that forefronts how to incorporate the customer's perspective. We instantiate and evaluate SL-BMD by charting the experimental journey of a Predictive Maintenance offering for manufacturing settings, and highlight implementation considerations for SL-BMD and the experimental case chosen.
    Item Type: Article
    Keywords: Service Logic; Business Models; Service Innovation; Predictive Maintenance; Design Science; Industry 4.0; greenfield service; experimentation;
    Academic Unit: Faculty of Social Sciences > School of Business
    Item ID: 21866
    Depositing User: Shane Mcloughlin
    Date Deposited: 29 Sep 2026 10:33
    Journal or Publication Title: Proceedings of the Forty-Third International Conference on Information Systems (ICIS 2022)
    Refereed: Yes
    Funders: Science Foundation Ireland grant 13/RC/2094_2
    Related URLs:
    Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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