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Boots, Jim (2012) BPM Organization and Personnel. Part 3: Governing BPM for Maturity and Value. IVI White Paper Series.
Boots, Jim (2012) BPM Organization and Personnel. Part 2: Essential Roles in a BPM Support Group. IVI White Paper Series.
Boots, Jim (2012) BPM Organization and Personnel. Part 1: Building a BPM Support Group that creates Value. IVI White Paper Series.