Kennedy, Aileen, Kelleher, Carol and Quigley, Michael (2006) CRM Best Practice: Getting it Right First Time at ESB International (ESBI). Irish Journal of Management, 27 (1): 12. pp. 255-272. ISSN 1649-248X
Kennedy, Aileen, Kelleher, Carol and Quigley, Michael (2005) CRM Best Practice: Getting it Right First Time at ESB International (ESBI). Irish Journal of Management (Spec.): 12. pp. 255-272. ISSN 1649-248X