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    Symbolic interactionism and the cell information board: challenging the wisdom of systems

    Costello, Gabriel J. and Donnellan, Brian (2013) Symbolic interactionism and the cell information board: challenging the wisdom of systems. In: SIG Prag Workshop on IT Artefact Design & Workpractice Improvement, 5 June 2013, Tilburg, the Netherlands.

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    Claudio Ciborra in “The Labyrinths of Information: Challenging the Wisdom of Systems” argues that the position of information and communications technology (ICT) in organizations requires a shift from the present focus on the “scientific paradigm” to an “alternative centre of gravity: human existence in everyday life”. This paper takes up Ciborra’s challenge by examining the focal point of social interaction during a longitudinal study of engaged scholarship in an Irish multinational subsidiary. During this study there was a gradual realization that the main locus of interaction was the cell information board. It was here that people gathered to assimilate digital information sources and transform these into “acts” including workpractice improvements. The paper seeks to answer the following question: how does symbolic interactionism enable the conceptualization of an information system as a sign-action system? The work makes a contribution by examining a supply chain information system as a form of symbolic action. The study challenges us to view information systems as not primarily being the IT artifact but pertaining first and foremost to human activity as its very core.

    Item Type: Conference or Workshop Item (Paper)
    Additional Information: Costello, G.J. and Donnellan, B. 2013. Symbolic interactionism and the cell information board: Challenging the wisdom of systems. Paper presented at the SIG Prag Workshop on IT Artefact Design & Workpractice Improvement. Tilburg, the Netherlands 5th June.
    Keywords: symbolic interactionism; signs; symbols; semiotics; dialogical action research;
    Academic Unit: Faculty of Arts,Celtic Studies and Philosophy > Ancient Classics
    Faculty of Social Sciences > Research Institutes > Innovation Value Institute, IVI
    Item ID: 10865
    Depositing User: Prof. Brian Donnellan
    Date Deposited: 11 Jun 2019 14:54
    Refereed: Yes
      Use Licence: This item is available under a Creative Commons Attribution Non Commercial Share Alike Licence (CC BY-NC-SA). Details of this licence are available here

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